Kilmartin Museum’s Shop Online | Returns & Refunds Policy
Thank you for shopping at Kilmartin Museum’s Shop Online.
We like to make returns and exchanges as simple as possible.
The Kilmartin Museum’s Shop Online is happy to accept returns, in their original packaging, 30 days from receipt of purchase.
Only goods returned to us as sold can be refunded. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days. Please allow sufficient time for the refund to appear on your statement before contacting us.
Full postage costs may also be refunded if goods have been sold defected or not as described. Breakable items such as glasswear, stonewear and ceramics are shipped at the buyers own risk. We do our best to ensure that our goods reach you safely.
If your goods reach you in poor condition or not as described, please contact us immediately, preferably by email at enquiries@kilmartin.org with details of your order. You can also call 01546 510278 to speak to member of the retail team.
If you would like to cancel your order you have the right to do so within 7 working days following receipt of the goods. Goods from cancelled orders must be returned within 7 days of notice of any cancellation. Unfortunately, sale items cannot be returned.
